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What is Cengage Brain's return / refund / exchange policy?

Asked by Anna Pena on Jan 14, 2012

1 Answers

Annie Hintsala   L3: Expert   402 answers   +69 votes
This answer has 0 votes  by

Cengage Brain accepts returns on physical items, non-electronic books, like CDs.   The e-books are refundable under certain circumstances, which I listed below.  Here is their policy pulled from the site:

"Refunds or exchanges are available for non-electronically delivered products within 30 days of purchase. Refunds are generally not available for items delivered electronically including Access Codes for online products. To view our eBook refund policy, please see below. Returns must be in saleable condition and sent via a prepaid method to Cengage Learning at the following address:

Cengage Learning

10650 Toebben Drive
Independence, KY 41051

All software and CD-ROMs must be returned to Cengage Learning with the original envelope seal or package seal unbroken and intact."

and

"eBooks purchased after 7/1/11 are refundable under certain circumstances:

- You purchased your subscription to the eBook no more than 2 weeks prior to the date on which you are requesting a refund

- You have not viewed or printed more than 20% of the text

- You have not redeemed the Access Code for any of the eResources or Companion Materials included with the eBook

- You have not received a refund for the same title previously

Please also note that eBooks and eChapters in offline mode must be checked in to online mode in order to get a refund.

Please contact Customer Service if you have questions."

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Posted on May 24, 2012

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Cengage Brain Q&A Forum
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Sharifa Sanderson provided an answer to this question in this review of Cengage Brain: Cengage Brain is a portal for obtaining textbooks directly by buying or renting them By buying the textbooks you need from this site, you pay lower prices because you get you purchase directly from the publisher They sell ebooks, echapters and regular print books Their echapter facility allows you to get jus... more
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Sharifa Sanderson provided an answer to this question in this review of Cengage Brain:Cengage Brain customers complain about the quality of the customer service they receive “The customer service/support is AWFUL. One of my products works fine, but the other has been difficult to access since the beginning. (I originally purchased it in May, canceled my order when customer service said it w... more
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Last answer by Knoji 30 months ago +0 votes:
Sharifa Sanderson provided an answer to this question in this review of Cengage Brain: Cengage Brain offers a free chapter to students so you can see what each book offers After you find your ebook by searching by the title, ISBN or author name, you may select ebook or echapter and proceed to checkout Virtual Field Trips in Geology is offered as a digital product that costs $39 Business and Pr... more
Last answer by Knoji 30 months ago +0 votes:
Sharifa Sanderson provided an answer to this question in this review of Cengage Brain: Cengage Brain makes many of their products available in Adobe Acrobat format This means that you do not have to wait to access the textbooks; you can simply download them to your system after you have paid for them They currently only support sales to some parts of the world, such as Africa and Europe more
Last answer by Knoji 30 months ago +0 votes:
Sharifa Sanderson provided an answer to this question in this review of Cengage Brain: Cengage Brain accepts all major credit cards They may charge your payment method for any further amounts that are due to them without receiving further consent This is indicated in their terms of use If they do not receive payment through credit card, they reserve the right to request payment through another... more
Last answer by Knoji 30 months ago +0 votes:
Sharifa Sanderson provided an answer to this question in this review of Cengage Brain: Cengage Brain does not accept returns for items that are delivered electronically Whether these products are access codes, ebooks or echapters, they cannot be sent back If you drop a class, you cannot receive a refund for the digital product that you purchased for that course If you purchase the same echapte... more
Last answer by Annie Hintsala 30 months ago +0 votes:
Cengage Brain accepts returns on physical items, non-electronic books, like CDs.   The e-books are refundable under certain circumstances, which I listed below.  Here is their policy pulled from the site: "Refunds or exchanges are available for non-electronically delivered products within 30 days of purchase. Refunds are generally not available for items delivered electronically includi... more
Last answer by Knoji 34 months ago +0 votes:
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Last answer by Knoji 34 months ago +0 votes:
The answer to question was posted in this review of Cengage Brain written by Ryan Curtin - an excerpt is posted below: CengageBrain offers great prices on new and used textbooks free shipping on orders over $25 e-notes, e-book, and e-chapters tons of additional educational tools come together to form an online study hub easy to use site that is easy to navigate read more more
Last answer by Knoji 34 months ago +0 votes:
The answer to question was posted in this review of Cengage Brain written by Ryan Curtin - an excerpt is posted below: Cengage Brain's website is young and largely untested It is uncertain if they will be able to continue low prices and maintain customer service It is uncertain if additional educational features be enough to carve a niche in already bloated internet book-selling market.  ... more
Last answer by Knoji 34 months ago +0 votes:
The answer to question was posted in this review of Cengage Brain written by Ryan Curtin - an excerpt is posted below:Since CengageBrain is a dual function website, it is difficult to pin down one industry rival, however, for the sake of this CengageBrain review, we'll compare it to rival text book discounter Chegg.com. In terms of selection and price, the two sites are comparable. Chegg is a... more
Cengage Brain Overview
Cengage Brain is a portal for obtaining textbooks directly by buying or renting them By buying the textbooks you need from this site, you pay lower prices because you get you purchase directly from the publisher They sell ebooks, echapters and regular print books Their echapter facility allows you to get just the chapter you need for a particular course, so you pay much less money more
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